Konditioune
As soon as you use one of our services, these Terms and Conditions apply. SEED – SEX EDUCATION wants to clarify matters such as payments, cancellations, complaints and confidential information.
DEFINITIONS
For the readability SEED – SEX EDUCATION is appointed with 'we' and 'us'.
Participant: the natural person who participates in a Q&A session, presentation, or private coaching sessions, etc. For the readability the Participant is addressed with 'you'.
Client: the natural person or legal person (e.g. an employer) who provides an assignment to SEED – SEX EDUCATION (prevention work).
Session: all services scheduled by appointment, such as Q&A sessions, educational presentations, private coaching sessions, prevention work, and any other 1-to-1 counseling sessions or group sessions.
1. APPLICATION
These general terms and conditions apply to every agreement between SEED – SEX EDUCATION and the Client and/or Participant.
2. NATURE OF THE SERVICE
SEED – SEX EDUCATION supports you with the learning about human sexual behaviour and development of sexual communication techniques based on my qualifications and work experience as a social worker. Part of this work contains that you take responsibility for your own feelings, try to discover the underlying need, clearly and concretely try to express your wishes and requests, and are willing to listen with curiosity to the meaning of the message of the other person. The final result depends on your own efforts.
The coaching is based on self-directed learning. SEED – SEX EDUCATION provides an empathetic environment in which you are given skills and principles. However, you do not receive compelling advice or standard theory. You are also not told what you should or should not do, but by means of questions and exercises based on your own experiences you are supported to obtain your own insights. You remain responsible for your own learning at all times.
All our services are therefore effort commitments. The service is aimed at increasing connection, compassion and insight. This means that we can not guarantee that a concrete strategy will be found to fulfill your specific learning needs.
Questions about the service can be directed to seed.sexeducation@gmail.com or by telephone at +352 691 564 872. All requests for information will be answered within a reasonable period of time, often the same day, but at least within 48 hours. If due to complexity or circumstances, more time is needed to answer a question, a response will be given within 48 hours if you can expect a more extensive answer.
3. INFORMATION PROVIDING
You must provide us with all information necessary for the proper execution of the assignment. For example, medication use and previous (psychological) treatments and/or diagnoses.
4. LIABILITY
We assume that you are able to take care of yourself. In case of serious physical or psychological problems we advise you to first consult a doctor or psychologist. You are responsible at all times for choices made, your own behavior and the consequences of this, both during the period of the services and thereafter.
We are never liable for direct damage or indirect damage, emotional damage or damage resulting from decisions you have taken, such as damage to other participants. If you do damage possessions or property of us or other participants, we can recover this damage from you.
5. TERMINATION PARTICIPATION
In the case of late and/or non-full payment of the invoice by Participant or Client, SEED – SEX EDUCATION can deny participation in the different Sessions or suspend further participation.
If a Participant is under the influence of alcohol and/or drugs, creates dangerous situations during the session or group activity or disrupts the smooth running of the Session to such an extent that fellow participants and/or the coaches are hindered, SEED – SEX EDUCATION is entitled to deny further participation for safety or other reasons. Definitive exclusion of the Participant, in the event of a disturbance, is the case after having been properly warned, but perseveres in the behavioral disturbance.
6. PRIVACY & CONFIDENTIAL INFORMATION
During a session: Everything that is discussed during a session is treated as confidential.
During a group session (educational presentation): If you participate in a group session, you must treat all information as confidential. If you want to share or discuss confidential information, first request permission from the person in question.
Dealing with confidential information: Confidential information is never shared with third parties, unless you have explicitly given permission. If notes are made, they are written and are never shared. Not even with you or the Client. If a Session or Presentation is used (eg for explanation or professional development), your privacy will be protected by omitting or changing all confidential information.
Contact details: SEED – SEX EDUCATION saves your contact details for administration, such as for sending an invoice.
7. COPYRIGHT
Unless otherwise stated, all rights to information (text, image, sound, video, etc.) that you find during the sessions and group activities are held by SEED – SEX EDUCATION. Are you considering to use, entire or partial takeover, placement on another website, multiplication in any other way or commercial use of the information in the coaching materials, please first contact us via seed.sexeducation@gmail.com.
8. PAYMENT
Payment is done in two parts, except for the Q&A sessions that are paid in one part. The downpayment for the private coaching sessions, the educational presentations and the corresponding materials, are met in advance with a non-refundable deposit. The final payment must be processed 14 days before the start of the sessions or presentations.
Your registration for the Session is only complete when the down payment is on our account. You will receive an invoice which is a confirmation that your participation is insured for the sessions or presentation.
If you decide within the cooling-off period not to participate (within 14 days after registration), your money will be restituted without further ado. Chargebacks are processed twice a month, so with timely cancellation you will receive your money back within 14 days.
Your payments will be processed via PayPal with the online shopping system. If you want to make another payment arrangement, please contact us.
You have to pay an invoice within 14 days. If you do not pay, you will receive a reminder to pay within 7 days. If this period has also expired, the costs of collection will be charged to you or your Client.
9. WAITING LIST
If there is no room at the time of registration, you can send us an e-mail to be put on the waiting list. As soon as a spot become available, the first person on the waiting list is approached via e-mail. If you do not answer in time, the following will be approached.
10. CANCELLATION
You can cancel via e-mail. Even if you forget to cancel or if you do not appear, at least the (down) payment (the cost for the Session) will be charged. If the delay of the cancellation is too short, you also pay (a minimum part of) the contribution to protect the passage for the other participants and our financial health.
11. FORCE MAJEURE
SEED – SEX EDUCATION reserves the right to move coaching data. If for any reason we cancel an activity, any deposit transferred by you will be refunded to your account. We will notify you as soon as possible via telephone or e-mail.
12. PLANNING OF GROUP ACTIVITIES
We have the right to change the dates and/or times of group activities. When an activity in the meantime has to be interrupted, we will do our best to let the activity continue as intended. If that fails, the amount you have transferred will be (partly) paid back.
13. COMPLAINTS
If you are not satisfied with any of our services, you must report this within 14 days via e-mail to marissadaruwalla@gmail.com.
I (Marissa Daruwalla) answer within a maximum of 48 hours and let you know how the complaint is being dealt with and the period in which it is estimated that it will be completed. The aim is to make a first solution proposal within 14 days and to resolve the complaint satisfactorily within 4 weeks.
14. INDEMNIFICATION AND AMENDMENT
Third parties can not derive any rights from the services provided by SEED – SEX EDUCATION. We are entitled to change or supplement the general terms and conditions. Changes of minor importance can be made at any time. Major substantive changes are (in advance) discussed with the Client or Participant.
PAYMENT METHODS
- Credit / Debit Cards
- PAYPAL
- Offline Payments